Shipping policy

Shipping Policy – Veylix

Last Updated: August 31, 2026

Thank you for shopping with Veylix. We aim to process and deliver your orders as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery time is generally 4–8 business days after the order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Veylix may offer free shipping or promotional shipping rates on selected products or during specific promotional periods.

Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor the status of your shipment.

Delayed or Lost Orders

Although we work with reliable shipping partners, unexpected delays can occasionally occur.

If your order appears significantly delayed or is reported as lost, please contact us at veylix@gmail.com and provide your order number.

We will coordinate with the relevant shipping partner and assist you as reasonably possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipment.