Refund & Return Policy – Veylix

Last Updated: August 31, 2026

At Veylix, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, please contact us so we can assist you.

Eligibility for Returns

A return may be accepted when:

• The product is damaged or defective upon delivery.

• You received the wrong product.

• The product received is significantly different from the product ordered.

Return requests should generally be submitted within 7 days of delivery.

Products must be unused and, where applicable, returned with their original packaging, tags, accessories, and other included materials.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without required accessories or packaging may not qualify for a return.

How to Request a Return

To request a return, email us at veylix@gmail.com with:

• Order number

• Customer name

• Reason for return

• Clear photographs or video showing the issue

• Any other information reasonably required to evaluate the request

Our team will review your request and provide further instructions.

Return Shipping

If the product is confirmed to be defective, damaged, incorrect, or significantly different from what was ordered, Veylix may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns arising from reasons other than an issue with the product, return shipping costs may be the customer's responsibility.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed to the original payment method or through another appropriate method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Replacement

Where appropriate and subject to product availability, Veylix may offer a replacement instead of a refund.

Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation in time.

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

Veylix
Shivlok 2, Commercial Complex, Karampura
Delhi – 110015
India

Email: veylix@gmail.com